Returns and Refunds

Right of Withdrawal

Pursuant to Articles 52 et seq . of Legislative Decree no. 206 of 6 September 2005 (Consumer Code) and Directive 2011/83/EU , the Customer has the right to withdraw from the contract within 14 days from the date of delivery of the products purchased on www.cesidog.it , without having to provide a reason.

How to exercise the right of withdrawal:

  • Send a written communication to: amministrazione@pec.interactivestyle.it or support@cesidog.it
  • Wait for confirmation and return the product within 14 days of notifying us of your withdrawal.

The refund will be made within 14 days of receiving the returned product, using the same payment method chosen by the Customer when placing the order.

Return shipping costs

Return shipping costs are the responsibility of the Customer, except in the case of damaged, defective, or incorrect products.

Italy

Return shipping costs are, unless otherwise agreed, the responsibility of the Customer.
The indicative cost for returns in Italy is approximately €7.50.

European Union

For returns from European Union member countries, return costs are always borne by the Customer, except in the case of defective, damaged, or incorrect products.
The cost varies depending on the country of origin and the chosen courier. Please contact us before shipping for detailed instructions and estimated costs.

In the event that the return is due to a seller's error or non-conformity of the product, the shipping costs will be refunded or paid by Interactive Style Srl

Conditions for accepting returns

For a return to be accepted, the product must:

  • be in the same state as it was received ;
  • not having been used, worn or washed ;
  • be complete with original packaging, labels and tags ;
  • be accompanied by a receipt or proof of purchase .

Please contact us by email before returning your item. Items returned without prior authorization will not be accepted .

Non-returnable items

In accordance with current legislation, the right of withdrawal is excluded for the following product categories:

  • personalized or custom-made goods;
  • perishable goods (e.g. food);
  • sealed products that are not suitable for return for hygiene reasons, if opened (e.g. personal care items);
  • flammable liquids or compressed gases;
  • items on sale or promotion ;
  • gift vouchers .

If in doubt, please contact us before purchasing.

Damaged or incorrect products

We invite you to immediately check the condition of the products received . If you find any damage, defects, or items that do not conform to your order , please contact us promptly. We are committed to providing a prompt and appropriate solution .

Refunds

Once your returned product has been received and inspected, you will receive a confirmation email .
The refund will be processed within 10 business days , using the same payment method as the original order.

Legal guarantee of conformity

All products purchased are covered by the 24-month legal guarantee of conformity provided for by Articles 128–135 of the Consumer Code and by Directive (EU) 2019/771 .
In the event of a defective or non-compliant product, the Customer has the right to have the product brought into conformity, free of charge, through repair, replacement, or refund.

Dispute Resolution

For any dispute relating to the purchase of products, the court of the consumer's residence or domicile will have jurisdiction.

Alternatively, the Customer can access the ODR (Online Dispute Resolution) platform made available by the European Commission: https://ec.europa.eu/consumers/odr/

Changes to this policy

Interactive Style Srl reserves the right to modify this policy at any time. Changes will take effect upon posting on the Site and will only apply to subsequent orders.

Contacts

For information, support, or requests regarding returns and refunds: info@cesidog.it
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